Registering your Flux Smart Lighting Product will provide a two year "Peace of Mind" replacement guarantee against defects, facilitate faster response time from our support department as well as provide you with important updates about your product. You can register via the link below:
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Flux Smart Lighting Full Warranty Policy
Limited Product Warranty For Flux Smart Lighting Products
WHO IS COVERED?
This limited warranty is non-transferable and applies only to the original end user purchaser. An original or copy of a sales receipt from the original sales retailer is required as proof of purchase to seek warranty service.
WHAT IS COVERED?
Flux Smart Lighting warrants that Flux Smart Lighting Products (the “Product”) will be free from defects in workmanship and materials under normal use for a period of two (2) year from the original purchase date (“Limited Warranty Period”).
WHAT IS NOT COVERED?
This limited warranty does not cover any damage or malfunction arising from: Normal wear and tear of Product use Misuse, lack of care, mishandling, accident, abuse or other abnormal use Use of the Product other than for its intended purpose Damage caused by improper or unauthorized repair or maintenance Product that has been modified or altered Any product that is not manufactured by Flux Smart Lighting (including, without limitation, any non-Flux Smart Lighting product that is used in connection with the Product) Product purchased from Non-Authorized retail outlets including third party merchants on online marketplaces such as Amazon.com and ebay.com
HOW TO MAKE A WARRANTY CLAIM
Warranty claims must be made directly to Flux Smart Lighting. You can email firstname.lastname@example.org for your warranty claim and include either the email used to register the product or the original or copy of sales receipt of the product. You will be provided with an RMA and address to return the item to. Once Flux Smart Lighting receives your returned Product, we will evaluate your claim (typically within 1-2 business days) to determine whether the returned Product does not conform to this limited warranty. If we determine that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, we will ship the Product back to you, at our expense. If Flux Smart Lighting determines that there is a warranted defect in the Product, we will, at its option, remedy the defect as set forth below in this limited warranty. Flux Smart Lighting is not liable for Products that are damaged or lost in transit to us. We recommend that you ship your returned products to us via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.